CANCELLATION POLICY: Sales may be cancelled only up until Merchandise order is confirmed by manufacturer. Once merchandise order is confirmed by the manufacturer, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.
You must make any change of the delivery address or change in the order by telephone and the change will be binding only if we confirm the change before delivery. Changes may delay the delivery date.
Cancellation of an order, which has already been PROCESSED by the manufacturer is subject to 25% restocking fee.
It is the customer's responsibility to measure the entryways, doorways, hallways and any and all passageways leading to the room/area where the new furniture is to be delivered and/or assembled and to make sure that the furniture you ordered will fit through all passageways. If the furniture does not fit through customer's elevator/home/room and/or passageways leading to customer's home/room and it results in cancellation and return of an order, the delivery fee is non-refundable..