Exchanges/Returns are accepted within 14 days of delivered:
Item must be in its original condition.
Delivery charges are not refundable.
Refunds are processed in the same manner as the payment was received.
Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge.
In addition, returns may incur a fee equal to the original delivery charge. You may incur a pickup, redelivery, restocking or other fee.
The returned item must be in new/unused condition and returned with all accessories and parts securely packed in all original packaging. We provide "white glove" service. We will deliver, unpack, and assemble the furniture and inspect for damages before leaving. Customers who do not want furniture assembled will be asked to sign a waiver releasing Irvine Furniture Outlet of any liability for damages to the items.
The returned item(s) will be inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable.
Refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.
We allow exchanges within 14 days of the original item being delivered, but a new delivery fee of $120.00 will be charged.
DELIVERIES WITHIN 14 DAYS
Your furniture order will be delivered as promptly within 14 business days. Delivery time frames vary based on manufacturer availability. We will communicate with you every step of the way from the moment you place your order to the time your furniture order is delivered.